Insurance & Claims

Detect fraud,
streamline claims

Voice intelligence that protects your bottom line and speeds up genuine claims.

41%
Improvement in fraud detection
£2.4M
Average annual fraud savings
38%
Faster claims processing
94%
Handler confidence score
The Problem

Why claims teams struggle

Fraudulent Claims

Sophisticated fraudsters know how to tell a convincing story. Without voice stress analysis, handlers rely on gut instinct — and fraud slips through.

Inconsistent Handling

Each handler asks different questions in different orders. This creates compliance risks and makes fraud patterns harder to detect.

Slow Processing

Manual review processes and callbacks extend claim cycles. Genuine claimants wait while suspicious claims sit in queues.

High Leakage

Insurance fraud costs the UK industry £1.3 billion annually. Even small improvements in detection create massive ROI.

The Solution

How Affective AI helps

Voice Stress Analysis

Our AI detects micro-variations in voice patterns that indicate stress, hesitation, or deception. Handlers receive discreet alerts when responses suggest potential fraud.

Spot deception that humans miss

Standardised Questioning

AI guides handlers through optimal question sequences based on claim type. Consistent approaches improve compliance and make fraud patterns visible across the organisation.

Every claim handled the right way

Real-Time Documentation

Key statements are flagged and timestamped automatically. No more relying on handler notes — you have a complete record of what was said and how it was said.

Complete audit trail, zero effort

Claim Scoring

Each claim receives a real-time risk score based on voice analysis, statement consistency, and pattern matching. High-risk claims get immediate attention.

Prioritise suspicious claims instantly

Ready to protect your bottom line?

Start your 14-day free trial. See fraud detection improve immediately.