Give every agent the tools to handle any situation with confidence and empathy.
By the time an agent detects frustration, it's often too late. Escalation requests pile up, supervisor time is wasted, and CSAT tanks.
Handling difficult conversations without support is exhausting. High turnover means constant training costs and inconsistent quality.
Some agents excel at de-escalation while others struggle. Without real-time guidance, quality varies wildly across the team.
Managers only hear about problems after they happen. QA reviews a fraction of calls. Issues slip through the cracks.
Our AI identifies frustration within seconds of it appearing — changes in tone, pace, or word choice trigger instant alerts so agents can pivot before escalation.
When tension rises, agents receive real-time suggestions: acknowledge the frustration, apologise appropriately, offer concrete solutions. Proven techniques, delivered when needed.
Our AI monitors agent tone and suggests adjustments. Speaking too fast? Too flat? Prompts help agents sound genuinely caring, even on their 50th call of the day.
Every call is analysed in real-time. Managers get instant alerts on calls going south and can intervene before customers leave unhappy.
Start your 14-day free trial. See escalations drop in week one.