Product Deep Dive

Real-time voice intelligence
that closes deals

Every conversation is an opportunity. Affective AI ensures your team never misses a signal, objection, or moment to connect.

Core Capabilities

Everything you need to win conversations

Four pillars of conversation intelligence working together in real-time.

Real-Time Sentiment Analysis

Know exactly how your customer feels — as they're speaking. Our AI detects emotional shifts, engagement levels, and buying signals in milliseconds.

  • Detect frustration before it escalates
  • Identify high-intent buying moments
  • Track engagement throughout the call
  • Receive instant alerts on sentiment shifts

Live Coaching Prompts

Get intelligent suggestions whispered to you in real-time. Know what to say, when to say it, and how to say it — without breaking your flow.

  • Context-aware rebuttals for objections
  • Optimal timing for closing questions
  • Tone and pace recommendations
  • Discovery question suggestions

Conversation Analytics

Every call becomes a learning opportunity. Detailed breakdowns show what worked, what didn't, and how to improve next time.

  • Call scoring and benchmarking
  • Talk ratio and interruption analysis
  • Key moment identification
  • Trend tracking over time

Seamless Integration

Works with your existing tools. No rip-and-replace required. Just plug in and start getting smarter about every conversation.

  • Connect to any VoIP system
  • CRM auto-sync (Salesforce, HubSpot)
  • API access for custom workflows
  • Single sign-on (SSO) support
How It Works

Three steps to better conversations

01

Connect

Link Affective AI to your existing phone system in under 5 minutes. No hardware, no downloads, no IT tickets. Works with any VoIP provider.

02

Analyse

As soon as a call starts, our AI begins processing voice signals in real-time. We analyse tone, pace, sentiment, and content — delivering insights in under 500ms.

03

Guide

Intelligent prompts appear on screen, guiding your team through each conversation. Coaching that actually helps, exactly when it's needed.

Industry Solutions

Built for your industry

Whether you're closing deals, resolving issues, or verifying claims — we've got you covered.

Sales Teams

Challenges

  • Reps miss buying signals and objection cues
  • Inconsistent performance across the team
  • Long ramp time for new hires

How Affective AI Helps

  • Real-time alerts when prospects show interest
  • Scripted rebuttals for common objections
  • AI coaching reduces onboarding time by 60%
+34%typical improvement

Customer Support

Challenges

  • Frustrated customers escalate quickly
  • Agents struggle with difficult conversations
  • Quality varies between agents

How Affective AI Helps

  • Detect frustration before escalation
  • De-escalation prompts in real-time
  • Consistent quality across all interactions
+28%typical improvement

Insurance & Claims

Challenges

  • Fraudulent claims are hard to detect
  • Inconsistent claim handling
  • High cost per claim

How Affective AI Helps

  • Voice stress analysis for fraud indicators
  • Standardised questioning workflows
  • Faster, more accurate claim decisions
+41%typical improvement

Collections

Challenges

  • Compliance risks with every call
  • Agents face verbal abuse and burnout
  • Low recovery rates

How Affective AI Helps

  • Real-time compliance monitoring
  • Tone coaching to maintain professionalism
  • Optimal timing for payment asks
+23%typical improvement
Use Cases

See the difference in action

Real scenarios showing how AI guidance changes outcomes.

Handling Price Objections

A prospect says 'That's more than we budgeted for' late in the call.

Without AI

Rep immediately offers a discount, undermining value and margins.

With Affective AI

AI prompts: 'Ask about ROI expectations first.' Rep reframes value before discussing price.

Detecting Buying Intent

Customer asks 'How quickly can we get started?' — a high-intent signal.

Without AI

Rep continues with the demo, missing the moment to close.

With Affective AI

AI alerts: 'High intent detected. Trial close now.' Rep pivots to next steps.

De-escalating Frustration

Support caller's tone shifts negative after a process explanation.

Without AI

Agent continues explaining, frustration escalates to supervisor request.

With Affective AI

AI prompts: 'Acknowledge frustration. Pause and empathise.' Agent de-escalates successfully.

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